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Support

TAP.DE offers its customers 1st and 2nd level support. Support is provided by experienced employees who qualify your requests and offer feedback and suggest solutions to your problems.

As a customer, you can appoint a contact partner to submit your requests via e-mail, our support portal or our hotline. These contact partners receive login details to access our support portal, thereby ensuring they have full transparency on the current processing status of their requests. They also receive regular status information on open tickets.

We submit requests that go beyond 1st and 2nd level support to the manufacturer and accompany them until they are solved. Your added value comes in the form of a simplified communication process, as TAP.DE is your central contact partner for all of your concerns. You benefit from our many years of experience, as we are also familiar with your environment and can contribute experience gained from a range of projects when searching for a solution.

You can reach our support team from Monday to Friday between 8 am and 5 pm at (+49-9421) 5101-555. It is possible to submit requests outside of these hours by e-mailing servicedesk@tap.de or using our support portal.